Frequently Asked
Questions

We export a comprehensive range of Tanzanian gemstones including:

• Rubies and sapphires (corundum varieties)
• Emeralds, aquamarine, morganite (beryl family)
• All garnet species including tsavorite and spessartine
• Quartz varieties: amethyst, citrine, smoky quartz
• Rare minerals: tanzanite, spinel, tourmaline
• Volcanic glass and specialty specimens

Yes, O2 Export is fully licensed by the Tanzania Revenue Authority (TRA) for international gemstone export. We maintain all required permits and comply with both Tanzanian and international trade regulations. Our license number and documentation are available for verification by serious buyers.

We offer industry-leading response times:

• WhatsApp: Usually within 5-15 minutes during business hours
• RFQ Form: Maximum 48 hours with detailed quotation
• Email: 24-48 hours for technical inquiries

Minimum orders vary by gemstone category:

• Premium stones (rubies, emeralds): 3-5 stones or $2,000 minimum
• Standard gemstones (garnets, beryl): 10-20 stones or $1,500 minimum
• Bulk varieties (quartz, volcanic glass): 20+ stones or $800 minimum
• Rare specimens: Individual pieces, no minimum quantity

Our comprehensive verification process includes:

• HD video documentation from multiple angles
• Professional macro photography
• Gemological testing with standard instruments
• Treatment disclosure documentation
• Optional third-party lab reports for high-value stones
• Chain of custody documentation from mine to export

Lab reports are available upon request for additional verification. We work with certified gemological laboratories for professional grading and identification. Report costs vary based on stone value and testing requirements. Most buyers find our HD verification sufficient for initial assessment.

We provide complete treatment disclosure for all stones:

• Heat treatment: Common for corundum and beryl varieties
• Oil treatment: Traditional for emeralds (clearly disclosed)
• Unheated stones: Specifically identified and premium priced
• No undisclosed treatments: Full transparency guaranteed

We ship to 150+ countries worldwide with full tracking and insurance. Popular destinations include:

Customs handling depends on the chosen Incoterm:

• EXW/FCA: Buyer handles all customs and duties
• CIP: We handle export customs, buyer handles import
• DAP: We handle all shipping, buyer pays import duties
• DDP: We handle everything including duties (premium option)

We provide complete documentation and customs support regardless of terms.

Response time: 2 hours maximum for all payment inquiries.

Yes, we offer third-party escrow services for new business relationships to ensure mutual trust and security. The escrow agent holds payment until delivery confirmation. Escrow fees (typically 1-3% of transaction value) can be shared or assigned as agreed. This provides peace of mind for first-time importers.